Order Fulfilment/Operation Support (m/f) (05-10-17)

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We are seeking an order fulfilment/operation support profile to join our operations department, with the overall mission to manage waste traceability activities from pick-up up to treatment and the validation of such transaction in the internal IT system, ensuring monitoring physical and documentary each activity in waste management process in accordance with applicable legal requirements and other internal requirements.

Within this mission the main tasks will be to:
• Manage collection requests and ensure, together with the logistic providers, that they are carried out within the agreed deadlines;
• Validate transactions ensuring that all required documents for the demonstration of an effective recycling (legal or other) are correctly completed;
• Preparation and reporting for billing customers and suppliers;
• Provide clarification and training to users of the IT system, typically via telephone or e-mail;
• Register and respond to complaints submitted by users;
• Monitor whether vendors are meeting agreed deadlines and communicate internally whenever deviations occur.
• Control the service performance and solve any problems that may arise.

We ask:
• Mandatory school (12.º grade) and at least 3 years of experience in a similar function (we will favour previous experience in the waste business) OR in alternative a BSc degree;
• Good command of the Spanish language - minimum B2, but preferably C1
• Understanding level of English - minimum A2
• Good level of Excel expertise and a medium level on other Microsoft Office tools
• Excellent analytical skills (ease with analysis bug data files) with attention to detail;
• Keen eye for setting priorities and deliver upon your deadlines;
• Rigor and Accuracy in the tasks performed;
• Organization, method and self-motivation;
• Teamwork Ability

Other Information:
• Integration within a growing team
• Reporting Lines: Waste Manager
• Fulltime
• Location: Cascais
• Starting time: ASAP

Please send your application including a cover letter explaining your motivations for applying for this role, a copy of your curriculum vitae, your salary expectation and the earliest start date to: dora.caria@erp-recycling.org

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